As a result of the European directive implemented by Legislative Decree no. 21 of 21 February 2014, in the case of purchase of products or services, remotely in general and on Casa Del Bere SRL in particular, the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Data Controller of the decision to withdraw by email with an explicit statement to info@casadelbere.com. The email must specify:

  • Order number and date
  • The day of receipt and therefore of taking possession of the property
  • Products for which you wish to exercise your legitimate right of withdrawal
  • Your first name, last name and address
  • Iban code of the current account where we will make the refund or email address of the PayPal account

Casa Del Bere SRL will send confirmation emails to the User where it will agree on the delivery methods of the products. The redelivery of the products must take place within 14 days of the User's communication, by means of a Carrier that we will send to collect the goods on the day and time slot established.

The goods must be packed, if possible, with the original packaging, or in similar suitable for the safe transport of bottles by courier. The Account Holder will reimburse the User for the amount paid to the Account Holder within 14 days of the communication of the intention to withdraw from the contract.

As provided for in Article 54 of the Consumer Code: Before the expiry of the withdrawal period, the consumer informs the trader of his decision to exercise the right of withdrawal from the contract. To this end, the consumer may: 

- Use the standard withdrawal form set out in Annex I, Part B; make any explicit statement of your decision to withdraw from the contract. 

Caution

Until the seller has received the goods, or proof that they have been shipped, he or she may legitimately withhold the refund.

The User is responsible only for the shipping costs to send the goods from the User to C/o Log Solution SRL Via Matteotti 6 - 24050 - Grassobbio Bg.

Exceptions

The supply of custom-made or clearly personalized goods are excluded from the possibility of exercising the right of withdrawal.

DAMAGED OR DEFECTIVE PRODUCTS

It is the Customer's responsibility to check the completeness of the contents of the packages and their condition before accepting the delivery made by the courier. In the event that the Customer receives damaged or incomplete packages, he is invited to collect only the intact and complete ones and to return the others to the sender. Casa del Bere SRL will replace them and send back the new ones. If the damaged or missing products are out of stock, the Customer will be contacted and replaced products will be offered. Alternatively, we will give him back what he has already paid.

If the User finds a wine that is qualitatively defective or that tastes corked, he must follow the following procedure:

Inform the Data Controller of any problem by email with an explicit statement to info@casadelbere.com.

The items must be returned to the sender (C/o Log Solution SRL Via Matteotti 6 - 24050 - Grassobbio Bg) complete with cap and at least 75% of the contents no later than 60 days from the purchase, the same will be subjected to the unquestionable judgment of Casa Del Bere SRL and if we agree on the defect, we will replace the bottle or make an equivalent discount coupon. The goods must be packed, if possible, with the original packaging, or in similar suitable for the safe transport of bottles by courier.