The General Terms and Conditions of Sale and Use set forth below apply exclusively to the territory of Italy and to all sales. Use of the Services is permitted only to registered users who have:
- Read the Privacy Policy regarding the processing of personal data
- Accepted the General Terms and Conditions
- Created an account on CASADELBERE.COM
- Reached the age of majority
These terms govern the sale of products sold through the website www.casadelbere.com. All product purchase contracts concluded through this website between the Seller and the Customer shall be governed by these General Terms and Conditions of Sale.
Contracts concluded through the Website are governed by Italian law and, in particular, by Legislative Decree No. 206 of September 6, 2005 (“Consumer Code”).
SELLER
CASADELBERE is an online store accessible via an internet connection at the address https://www.casadelbere.com. The entity conducting sales through this site is the company Cas@ del bere Srl, VAT number and tax code 03988870162, with registered office at Via Orzinuovi 121 - 25125 Brescia (BS), registered with the Brescia Chamber of Commerce, telephone 392.9990843, available Monday through Friday from 8:30 AM to 12:00 PM and from 2:00 PM to 5:30 PM. Additionally, you can find our physical and online contact information by visiting the website.
PRODUCTS AND AVAILABILITY
All products offered for sale on www.casadelbere.com are typically in stock. Due to the possibility of multiple users making purchases simultaneously, Cas@ del bere srl reserves the right, upon receiving an order, to verify the availability of the item and, if unavailable, to promptly notify you that the order has not been accepted. Cas@ del bere srl shall not be held liable for any errors in the order, as an order summary email is automatically and immediately sent to your email address for every order placed. This confirmation message will include all the data entered by the customer, who agrees to verify its accuracy and promptly communicate any corrections. The items for sale are exactly those displayed in our online catalog and correspond, barring occasional typographical errors, to the product name, manufacturer, and specifications listed on the product pages. Every product for sale on the site is accompanied by a photograph. Due to changes in packaging by the manufacturer, in some cases, the images may not exactly reflect the appearance of the delivered product. These variations are not considered a substitution or alteration of the product offered on this site. For each order placed, Casa del bere srl issues an invoice if requested during the order completion process, and it is sent via email. No changes will be possible after the invoice has been issued.
TERMS AND CONDITIONS OF PURCHASE
All prices published on www.casadelbere.com are expressed in EURO, inclusive of VAT (and any taxes or excise duties applicable to the item) and subject to periodic changes without prior notice. The prices shown do not include shipping costs, which will be calculated and displayed at the time of order confirmation, except for any discounts, offers, and/or promotions. The price shown is always the actual price, and Cas@ del bere srl will always fulfill the order except in cases where the displayed price is fraudulently altered by third parties or where the price shown is incorrect due to a typing error. In such cases, Cas@ del bere srl reserves the right not to fulfill the order and not to require the Customer to purchase at a price different from that displayed on the website, thereby canceling the sale.
SHIPPING AND DELIVERY
Shipping typically takes 1–2 business days within Italy. Shipping methods and rates are detailed on the Shipping page.
PAYMENTS
Payment methods are: Bank Transfer, Cash on Delivery, Credit Card, SatiSpay, PayPal.
DAMAGED OR DEFECTIVE PRODUCTS
It is the Customer’s responsibility to verify the completeness of the package contents and their condition before accepting delivery from the courier. If the Customer receives damaged or incomplete packages, they are asked to accept only those that are intact and complete and to return the others to the sender. Cas@ del bere srl will replace them and reship the new ones. If the damaged or missing products are out of stock, the Customer will be contacted and offered replacement products. Alternatively, we will refund the amount already paid.
RIGHT OF WITHDRAWAL
All purchases on CASA DEL BERE are subject to the provisions of Legislative Decree No. 21 of February 21, 2014, which guarantees the Customer the right of withdrawal. The procedures are detailed on the Right of Withdrawal page.
SERVICE SUSPENSION
CASA DEL BERE reserves the right to temporarily suspend, without prior notice, the provision of Services for the time strictly necessary to perform technical interventions required and/or appropriate to improve the quality of said Services. CASA DEL BERE may, at any time, discontinue the provision of the Service if there are valid security reasons or breaches of confidentiality.
ODR and ADR (Joint Conciliation)
ALTERNATIVE DISPUTE RESOLUTION
The website www.casadelbere.com hosts a technological platform, designed and managed by Casa del Bere srl, on which a so-called “MarketPlace” is available (i.e., a virtual store where third-party sellers, other than CASA DEL BERE, may offer and sell their products and conclude the relevant purchase contracts).
The website therefore allows users to purchase both products and/or services sold by CASA DEL BERE and products and/or services sold by third-party sellers within the so-called “MarketPlace.” The website always clearly indicates whether the product and/or service is sold by CASA DEL BERE or by a third-party seller. If the user purchases from a third-party seller other than CASA DEL BERE, the relevant contract is concluded exclusively between the user and that third-party seller.
If you have filed a complaint regarding a contract concluded with CASA DEL BERE or a third-party seller but it could not be resolved, please note that an online consumer dispute resolution service has been established by law.
Below you will find a summary of key information regarding alternative dispute resolution; this information applies to disputes that may arise in connection with a contract concluded with CASA DEL BERE regarding products and/or services specifically indicated on the site as “sold and shipped by CASA DEL BERE,” as well as to any disputes that may arise in connection with a contract concluded with a third-party seller on the MarketPlace, regarding the products and/or services offered for sale by the latter.
Regarding complaints related to contracts concluded with a third-party seller, please note that the seller will provide detailed information regarding their participation in one or more Alternative Dispute Resolution bodies for the out-of-court resolution of disputes directly in the Seller Profile, which you can view by accessing the website.
For any further information, please do not hesitate to contact, for contracts concluded with CASA DEL BERE, CASA DEL BERE Customer Service, using the methods and contact details provided in the “Contacts” section of this website, and, for contracts concluded with a third-party seller, the seller directly, via the platform’s dedicated messaging system, which you can access from the private area of your personal account.
LEGAL NOTICES
Alternative Dispute Resolution - ADR / ODR
As of January 9, 2016, the provisions introduced by Legislative Decree No. 130 of August 6, 2015, and EU Regulation No. 524/2013 regarding Alternative Dispute Resolution and Online Dispute Resolution have become applicable.
The purpose of this legislation is to promote the amicable resolution of disputes between businesses and consumers through alternative methods, such as Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR).
To this end, a European Online Dispute Resolution platform (ODR platform) has been created, accessible at the following address : //ec.europa.eu/consumers/odr/. Through the ODR platform, consumers can view the list of ADR bodies, find links to each of their websites, and initiate an online dispute resolution procedure regarding a contract concluded online in which they are involved.
At present, CASA DEL BERE does not utilize any ADR body referred to in Articles 141-bis et seq. of the Consumer Code. As for third-party sellers, each will indicate—directly in their Seller Profile, which you can view by accessing the website—detailed information regarding their membership in one or more ADR bodies.
In any case, regardless of the outcome of the out-of-court dispute resolution procedure, you retain the right to bring the matter before a court of general jurisdiction and, if the conditions are met, to pursue out-of-court resolution of consumer disputes through the procedures set forth in Part V, Title II-bis of the Consumer Code.
AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF SALE
The General Terms and Conditions may be amended at any time. Any amendments and/or new terms will take effect upon their publication on this page of the Website, with an indication of the effective date of such amendments, which must be at least 30 days after the date of publication on the Website. In any case, the user is entitled to the application of the General Terms and Conditions and other contractual and financial terms in effect at the time the order is placed.